These Terms of Service apply when you access, register for, subscribe to, download, install, or use LetsVPN websites, clients, help content, account features, connection services, and related online services. Please read these terms carefully before using LetsVPN. By continuing to use the services, you confirm that you understand and agree to be bound by these terms.

1. Acceptance of Terms

1.1 These Terms of Service form the basic agreement between you and LetsVPN regarding the use of the website, client, account features, subscriptions, support content, and related services.

1.2 By accessing the website, downloading or installing the client, registering or signing in to an account, purchasing a subscription, submitting feedback, or continuing to use any related service, you agree to these terms.

1.3 If you do not agree to all or part of these terms, you should stop accessing, downloading, installing, registering, purchasing, or using LetsVPN services.

1.4 If you use LetsVPN on behalf of a company, organization, or other entity, you confirm that you have the authority to accept these terms on its behalf.

2. Service Content and Scope

2.1 LetsVPN may provide website access, client use, VPN connection services, account management, subscription services, help content, issue feedback, and other related functions.

2.2 Specific features, supported devices, service benefits, connection methods, available regions, subscription rules, and displayed information may vary by product version, device system, network environment, regional rules, payment channel, and operational arrangement.

2.3 LetsVPN may adjust features, access points, prices, subscription rules, support methods, or service content based on legal requirements, product upgrades, security needs, operational arrangements, or service resource conditions.

2.4 LetsVPN does not guarantee that every feature will remain available in the same way at all times, in all regions, across all networks, or on all devices. Actual performance may be affected by local network quality, node status, device performance, system permission, and target service policy.

3. Account Registration and Security

3.1 Some services may require registration, sign-in, account binding, identity verification, or necessary information submission. You should provide true, accurate, complete, and current information.

3.2 You are responsible for safeguarding your account, password, verification codes, login credentials, devices, subscription information, and other identity-related information.

3.3 You may not transfer, rent, lend, share, sell, or otherwise provide your account to others without written permission from LetsVPN.

3.4 If you discover abnormal account activity, unauthorized access, credential leakage, device loss, or other security risks, you should take reasonable measures immediately and contact LetsVPN through available support channels.

3.5 Losses caused by improper account management, credential disclosure, voluntary account sharing, unsafe device use, mistaken operation, or other reasons attributable to you shall be borne by you unless otherwise required by law.

4. Acceptable Use

4.1 You agree to use LetsVPN in compliance with applicable laws, platform rules, network service terms, and these terms.

4.2 You may not use LetsVPN for unlawful, abusive, infringing, fraudulent, security-threatening, service-disrupting, or rights-violating activities.

4.3 Prohibited conduct includes, but is not limited to:

  1. using the service for criminal activity or to evade applicable laws, regulations, or lawful requirements;
  2. spreading malware, conducting network attacks, performing abusive automation, scanning, scraping, probing, or interfering with service stability;
  3. copying, modifying, reverse engineering, decompiling, scraping, tampering with, mirroring, reselling, or distributing websites, clients, interfaces, page elements, or related programs without authorization;
  4. infringing intellectual property, privacy, reputation, trade secrets, or other lawful rights of LetsVPN, other users, or third parties;
  5. using the service in abnormal, high-frequency, automated, batch, or unreasonable ways that affect other users or system operations;
  6. bypassing or attempting to bypass account rules, subscription limits, device limits, access frequency controls, risk-control strategies, or security mechanisms.

4.4 You are responsible for determining whether your use is lawful, compliant, and reasonable based on your location, purpose, target service, and applicable platform rules.

5. Subscriptions, Payments and Refunds

5.1 Some LetsVPN services may be provided through free trials, subscriptions, one-time purchases, auto-renewal, or other paid models. Prices, periods, benefits, device limits, renewal rules, and restrictions are subject to the purchase page, client display, payment page, or campaign notice.

5.2 Before payment, you should carefully review service content, pricing, plan period, renewal rules, cancellation method, applicable restrictions, and refund conditions.

5.3 If a service involves app stores, third-party payment channels, banks, payment platforms, or other channel services, you must also comply with their user agreements, payment rules, refund rules, and subscription management requirements.

5.4 Refunds, subscription cancellation, double charges, order abnormalities, payment failures, or billing disputes will be handled according to applicable laws, payment channel rules, campaign terms, and order records.

5.5 Unless otherwise required by law, you are responsible for losses caused by using the wrong account, choosing the wrong plan, failing to cancel renewal in time, payment channel restrictions, or not following the relevant instructions.

6. Availability and Service Changes

6.1 LetsVPN will use reasonable efforts to maintain service stability, but does not guarantee that the service will be continuously available, error-free, delay-free, or uninterrupted at all times, in all regions, on all networks, or on all devices.

6.2 Services may experience delay, interruption, limitation, or functional differences due to system maintenance, version updates, network fluctuation, node load, third-party service issues, device compatibility, system permissions, regional rule changes, force majeure, or other reasonable causes.

6.3 LetsVPN may adjust service content, support methods, access points, pricing models, connection strategies, help content, or technical architecture based on product, security, operational, or legal requirements.

6.4 If a change may materially affect your rights or service use, LetsVPN will provide notice through website announcements, client prompts, email, help content, or other reasonable methods where appropriate.

7. Intellectual Property

7.1 The intellectual property rights in LetsVPN websites, clients, interface designs, icons, images, text, trademarks, logos, help documents, program code, functional design, and related content belong to LetsVPN or the relevant rights holders.

7.2 Without express written permission, no individual or organization may copy, modify, translate, adapt, distribute, sell, rent, display, mirror, scrape, or use the above content for commercial purposes.

7.3 Feedback, suggestions, issue descriptions, or improvement ideas submitted by you may be analyzed, summarized, processed, and used by LetsVPN for service optimization, security troubleshooting, and product improvement.

7.4 Personal information involved in feedback or support requests will be handled according to the LetsVPN Privacy Policy and applicable laws.

8. Liability Limits and Disclaimers

8.1 To the extent permitted by applicable law, LetsVPN is not responsible for losses caused by force majeure, third-party service failures, regional restrictions, network failures, node load, device compatibility issues, system updates, user mistakes, or policy changes beyond the scope required by law.

8.2 You understand and agree that service results may vary depending on local network conditions, target service accessibility, node status, device performance, operating system permissions, access region, and usage method.

8.3 LetsVPN is not responsible for disputes, penalties, claims, losses, or liabilities arising from your violation of laws, platform rules, these terms, or third-party rights.

8.4 Unless mandatory law provides otherwise, LetsVPN is not liable beyond the legally required scope for indirect losses, lost profits, business interruption, data loss, goodwill loss, or third-party claims.

9. Breach Handling

9.1 If LetsVPN reasonably believes that you have violated these terms, abused the service, endangered system security, harmed others’ rights, or engaged in unlawful or non-compliant conduct, LetsVPN may take necessary measures based on the situation.

9.2 Such measures may include reminders, warnings, feature restrictions, service suspension, access termination, account closure, cancellation of subscription benefits, removal of violating content, record preservation, or cooperation with relevant authorities as required by law.

9.3 If your breach causes losses to LetsVPN, partners, other users, or third parties, you shall bear corresponding responsibility under applicable law.

10. Governing Law and Disputes

10.1 The formation, effectiveness, interpretation, performance, and dispute resolution of these terms shall be governed by applicable laws and regulations, without violating mandatory legal provisions.

10.2 If a dispute arises between you and LetsVPN in connection with these terms or service use, both parties should first attempt to resolve it through friendly negotiation.

10.3 If negotiation does not resolve the dispute, either party may submit the matter to a competent authority or forum according to applicable law and relevant rules.

10.4 If any part of these terms is found invalid or unenforceable, the validity of the remaining provisions shall not be affected.

11. Contact

If you have questions, suggestions, complaints, or claims regarding these Terms of Service, you may contact LetsVPN through the following channels: